A New Way to Voice Your Spa Opinion
If you've ever had a bad day at the spa and felt like management didn't take your concerns to heart, you now have an outlet to express your displeasure. SpaQuality launched two new Web sites to give consumers a chance to express their opinions - both good and bad - to spa management.
If you've ever had a poor experience at a spa, just go to www.spacomplaints.com and fill out the form. SpaQuality will then pass your thoughts on to spa management with a recommendation from The International Standards of Spa Excellence, to help the spa improve the situation so no future clients will have the same bad experience. Your complaints will not be made public and you will remain anonymous.
On the other hand, if you enjoyed a spa experience that exceeded your expectations, you can send your thoughts to www.spacompliments.com. Your thoughts also will be passed along to spa management.
SpaQuality also introduced anonymous guest assessments to evaluate how a spa system is operating from the guest's point of view. Similar to a mystery shopper, the assessments are based on The International Standards of SpaExcellence and are conducted by trained assessors. Evaluations are based on hundreds of attributes customized to the scope of the assessment and the scope can include the spa, salon, fitness, retail, accommodations and cuisine and the spa then receives a feedback report listing its strengths and areas of improvement.
Resources:
SpaQuality LLC Press Releases, "SpaExcellence Anonymous Guest Assessments" and "Two New Services for Spa Consumers" - spacomplaints.com and spacompliments.com, October 18, 2005 and November 2, 2005.
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