Spa Ratings
- Delano Hotel, Miami Beach, Florida
By "The Massage Mice"
This periodic article rates the massage/spa experience using the criteria set forth below. The authors, dubbed the "massage mice," are professionals who do not work in the spa or massage industries; instead, they pay full price for all services and do not disclose their intention to rate the spa's services. The opinions of the massage mice do not necessarily reflect those of Massage Today.
Rating Criteria
Reservations Desk (5 points): Evaluation based on the helpfulness, friendliness and promptness with which the task was handled.
Waiting Area/Changing Room/Locker Room/Showers (10 points): Evaluation based on spa amenities, atmosphere and cleanliness.
Massage Room & Massage Table (10 points): Evaluation based on ambiance, cleanliness, lighting, music/sound, aroma, and temperature of room, as applicable, and the comfort of the table, as well as the type of linens and bolsters/support devices employed.
Massage (75 points): Evaluation based on whether appropriate questions were asked of client; technique and pressure; time allocation; response to client needs, requests, questions and feedback; use of massage oils, lotions, devices and aids; proper draping technique; relaxation/therapeutic effect of massage; water/refreshments offered to client; overall attitude of the massage therapist; and final impression.
Points Rating
95-100 Excellent
90-95 Outstanding
85-89 Very Good
80-84 Good
70-79 Average
50-69 Below Average
0-49 Poor
Delano Hotel, Miami Beach, Florida - 94 points: The massage mice received an outstanding in-room massage at the Delano Hotel in Miami Beach, Florida. (When in-room massages are rated, no rating is assigned to the massage room and changing room/waiting area categories. The remaining categories are weighted more heavily for the final result.) The massage was excellent. The massage therapists asked the proper questions, had excellent technique and time allocation, and made good use of pressure. The therapists responded well to feedback from the clients and the therapeutic effect of the massage was felt for a number of days. Reservations were originally botched and required rescheduling. The massage table was excellent and the massage therapist brought soothing music into the room.
| Service |
Points |
| Massage |
81 out of 85 |
| Massage Room & Table |
10 out of 10 |
| Reservations |
3 out of 5 |
|
